Magic Quadrant for IT Service Management Platforms Published 31 October 2022 - ID G00758263 - 37 min read By Rich Doheny, Chris Matchett,  and 1 more ITSM platforms offer workflow management and related insights that let organizations design, automate, manage and deliver integrated IT services and digital experiences. This research profiles vendors in the enterprise ITSM platforms market to help I&O leaders align them with their IT roadmaps. Market Definition/Description This document was revised on 1 November 2022, and again on 28 November 2022. The document you are viewing is the corrected version. For more information, see the  Corrections  page on gartner.com. IT service management (ITSM) platforms offer workflow management and related insights that enable organizations to design, automate, manage and deliver integrated IT services and digital  experiences. Core capabilities include: IT support enablement through embedded incident, problem and knowledge management Request man